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Privacy Policy – EQ.Software

1. Introduction

This Privacy Policy explains how EQ.Software (“we”, “our”, “us”) collects, uses, and protects the personal data of users who create an account, purchase credits, or use our software and related services.
EQ.Software respects your privacy and ensures that all personal information is handled in compliance with the General Data Protection Regulation (GDPR – EU 2016/679).

2. Company Information

EQ.Software
Registered office: Leeuwenhoekstraat 60, 2652 XL Berkel en Rodenrijs, The Netherlands
Chamber of Commerce: 87020173
VAT ID: NL864179169B01
Email: info@eq.software

3. Personal Data We Collect

When you create an account or use our services, we may collect and process the following information:

  • Name and contact details (email, phone number, company name)

  • Billing and payment information

  • Login credentials (username, password – encrypted)

  • IP address, browser type, and usage data

  • Communication history (support tickets, emails, or messages)

  • Purchased credits, downloads, and service activity

We do not store full credit card details or sensitive payment data; all transactions are processed through certified third-party payment providers.

4. Purpose and Legal Basis of Processing

We process personal data for the following purposes:

  • To create and manage your EQ.Software account

  • To provide and deliver purchased software and tuning files

  • To process payments and maintain billing records

  • To offer customer and technical support

  • To send important account or system updates

  • To comply with legal obligations (e.g., accounting and tax laws)

  • To prevent fraud or misuse of our platform

The legal bases for this processing are contract performance, legitimate interest, and legal obligation.

5. Data Retention

Your personal data will be stored as long as your EQ.Software account remains active.
After deletion of your account, personal data necessary for administrative, legal, or security purposes may be retained for up to seven (7) years, as required by Dutch law.
Technical data (logs, backups) are kept for a shorter operational period unless legally required otherwise.

6. Data Security

EQ.Software implements appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, misuse, or disclosure.
Examples include SSL encryption, secure servers, restricted employee access, and periodic audits.

7. Data Sharing and Transfers

We do not sell or rent personal data to third parties.
Data may be shared only with trusted service providers necessary to operate the platform (such as payment processors, hosting services, and accounting software), all of which are GDPR-compliant.
Where data is transferred outside the European Economic Area (EEA), adequate safeguards such as Standard Contractual Clauses (SCCs) are applied.

8. Your Rights

Under the GDPR, you have the following rights:

  • Right to access your data

  • Right to rectification (correction of incorrect or outdated data)

  • Right to erasure (“right to be forgotten”)

  • Right to restrict or object to processing

  • Right to data portability

  • Right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

You may exercise your rights at any time by contacting us at info@eq.software.

9. Cookies and Tracking

EQ.Software uses cookies and similar technologies to enhance the user experience and analyse website usage.
You can manage or disable cookies through your browser settings, but some features of the platform may not function properly without them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Significant changes will be communicated by email or via your EQ.Software account.

11. Contact

If you have any questions about this Privacy Policy or how we process your data, please contact us:
📧 info@eq.software
📍 Leeuwenhoekstraat 60, 2652 XL Berkel en Rodenrijs, The Netherlands